Return & Shipping Policy
To return an item, please visit our Return Center.
Our policy lasts 21 days. If 21 days have gone by since your purchase date, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items damaged through wear are not eligible for return.
At this time, we are not able to process international returns. If you are an international customer and need assistance with your order, please email firstname.lastname@example.org so we can assist you.
We reserve the right to run sales and discounts on our items at any time. Please understand that we will not provide a refund to account for pricing changes.
No return or exchange is available on final sale items including the SALE collection and any mystery products.
Additional non-returnable items:
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 21 days after order is placed.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged and within our 21-day return period. If you need to make an exchange please visit our Return Center and follow the directions.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you must follow the instructions listed on the Return Center Page;
The Elephant Pants will be responsible for your shipping costs for returning your item if your return falls within our return policy and guidelines. Once the return is requested and approved, a return label will be emailed out within 2 days.
All exchanges will be shipped no later than 14 days after receipt at The Elephant Pants facility. Depending on where you live the arrival time may vary.
General Shipping Policy
Orders are processed in The Elephant Pants facility each business day of the week. Orders are processed within 2 business days from the time they are placed. Orders take one to two business days to be entered into the carrier's system and for tracking information to populate in your automatically sent shipment notification email.
For additional questions regarding your shipment, please email firstname.lastname@example.org